Who We Process Personal Data From
We may process personal information relating to:
- Visitors to the Smardove website.
- Customers and account holders.
- Users of Smardove email services.
- Administrators and authorized users of business email accounts.
- Individuals who contact our support or sales teams.
- Individuals who subscribe to our communications or marketing.
- Individuals who otherwise interact with Smardove.
Personal Data We Collect
Depending on how you interact with Smardove, we may collect and process:
- Full name.
- Display name or username.
- Email address.
- Business or organization information.
- Telephone number.
- Billing and payment information.
- IP address.
- Account credentials and authentication information.
- Device, browser, and technical information.
- Service usage and log information.
- Customer support communications.
- Information contained in requests, inquiries, or correspondence sent to us.
- Information required to provide, secure, administer, and maintain our email services.
Where Smardove provides email services, information transmitted through those services may also be processed or stored as necessary to provide the service, maintain security, prevent abuse, troubleshoot technical issues, and comply with applicable law.
How We Use Personal Data
We may use personal information for the following purposes:
- To create and administer customer accounts.
- To provide, operate, maintain, and improve Smardove services.
- To process purchases, subscriptions, payments, refunds, and invoices.
- To provide customer and technical support.
- To communicate with customers regarding their accounts and services.
- To send service announcements and maintenance notifications.
- To protect our systems against spam, malware, unauthorized access, abuse, fraud, and other security threats.
- To monitor and maintain the reliability and performance of our services.
- To comply with legal and regulatory obligations.
- To establish, exercise, or defend legal claims.
- To send marketing communications where permitted by applicable law.
- To understand how our website and services are used and improve our products.
Legal Basis for Processing
Where applicable law requires a legal basis for processing personal information, Smardove may process personal data on the following bases:
- Performance of a contract with you.
- Compliance with a legal obligation.
- Your consent.
- Our legitimate interests, provided those interests are not overridden by your privacy rights.
- Establishment, exercise, or defense of legal claims.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Email and Service Data
Smardove provides business email and related communication services. In providing these services, we may process information necessary to deliver, receive, store, archive, secure, and manage email communications.
We may process technical information associated with email communications, including sender and recipient information, timestamps, IP addresses, message routing information, and other technical metadata where necessary for service operation and security.
We may also process email content when necessary to provide requested features, including email delivery, spam filtering, malware protection, content filtering, archiving, search, backup, recovery, or troubleshooting.
Smardove does not use the content of customer emails for unrelated advertising purposes.
Sharing Personal Data With Third Parties
Smardove does not sell customers' personal information.
We may disclose personal information when necessary:
- To provide services requested by the customer.
- To process payments.
- To provide hosting, infrastructure, security, technical, or support services.
- To maintain and protect our systems.
- To comply with legal obligations or valid governmental requests.
- To establish, exercise, or defend legal claims.
- With your consent or at your direction.
Third-party service providers acting on our behalf may process personal information only as necessary to provide the services for which they have been engaged and subject to appropriate contractual or other safeguards.
Payment Information
Payments may be processed through third-party payment service providers.
Where applicable, payment providers may collect and process payment information necessary to complete transactions, process refunds, prevent fraud, and respond to payment-related inquiries.
Smardove does not require you to provide complete payment-card information directly to Smardove where payment processing is handled by an authorized third-party payment provider.
Security of Personal Data
Smardove takes reasonable technical and organizational measures to protect personal information against:
- Unauthorized access.
- Unauthorized disclosure.
- Loss or destruction.
- Misuse.
- Alteration.
- Fraud and abuse.
Security measures may include access controls, authentication mechanisms, encryption, monitoring, network security, malware protection, spam filtering, intrusion detection, and other safeguards appropriate to the nature of the information and the services provided.
No internet-based service can guarantee absolute security. Customers are also responsible for maintaining the confidentiality of their account credentials and using appropriate security practices.
Data Retention
Smardove retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, maintaining security, and complying with legal obligations.
Email and archived data may be retained according to the customer's service configuration, applicable retention settings, contractual requirements, or legal obligations.
When personal information is no longer required, Smardove may securely delete, anonymize, or otherwise dispose of the information, subject to applicable legal and contractual requirements.
Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including:
- The right to access your personal information.
- The right to correct inaccurate or incomplete information.
- The right to request deletion of personal information.
- The right to restrict certain processing.
- The right to object to certain processing.
- The right to data portability.
- The right to withdraw consent where processing is based on consent.
- The right to lodge a complaint with an applicable data protection authority.
Requests may be subject to verification requirements to ensure that personal information is not disclosed to an unauthorized person.
International Data Transfers
Smardove may use service providers, infrastructure, or facilities located in countries other than the country in which you reside.
Where personal information is transferred internationally, Smardove will take appropriate measures required by applicable data protection laws to protect that information.
Cookies and Similar Technologies
Smardove may use cookies and similar technologies to operate and secure our website, remember user preferences, maintain sessions, understand website usage, and improve our services.
Cookies may include:
- Essential or functional cookies.
- Authentication and session cookies.
- Preference cookies.
- Analytics cookies.
- Security-related cookies.
Where required by applicable law, Smardove will obtain appropriate consent before placing non-essential cookies.
You may configure your browser to refuse or delete cookies. Some website features may not function properly if certain cookies are disabled.
Third-Party Websites
The Smardove website may contain links to third-party websites or services.
This Privacy Policy applies only to Smardove's websites and services. We are not responsible for the privacy practices of third-party websites. We encourage users to review their privacy policies before providing personal information.
Children's Privacy
Smardove services are intended primarily for businesses and general users and are not directed toward children where prohibited by applicable law.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.
Marketing Communications
Smardove may send service-related communications necessary to operate your account or provide our services.
Where permitted by law, we may also send promotional or marketing communications.
You may opt out of marketing communications by using the unsubscribe mechanism provided in the communication or by contacting us.
Opting out of marketing communications does not prevent us from sending important service, security, account, billing, or other transactional communications.
Changes to This Privacy Policy
Smardove may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.
We encourage users to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding the processing of your personal information, please contact Smardove at:
If you are submitting a request concerning your personal information, please provide sufficient information for us to identify your account and understand your request.
We may request additional information to verify your identity before processing a privacy request.
